PAYMENT

We accept all major credit cards including Visa, Mastercard, Discover, and American Express. All prices on our site are based on the US dollar, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card.

RETURNS

All of our products are hand-crafted; as such, natural variations are considered unique and characteristic of the crafting technique utilized in the making of the piece. However, we still want you to be completely happy with your purchase so you may return your items within 7 days of receipt. Please follow the instructions on the return form included in your package.

Once we have received your package, your refund will be processed within 10 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

SHIPPING

We ship to the shipping address provided by you. We are not responsible for lost or missing orders due to an incorrect shipping address provided.

Please allow 2-3 business days for processing and 2-7 days for delivery. Stated delivery times are estimated and not guaranteed.

Please understand that we cannot be held responsible for delays occurring due to carrier, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

For any further inquiries please contact us at sales@zesa.org